Terms of Service
Last updated: March 2025
1. Service description
GetOnwardPass books confirmed flight reservations through Duffel's airline API. You receive a real booking reference verifiable on the airline's website. Reservations are temporary bookings, not purchased tickets, and expire after 48–72 hours.
2. Payment & fees
Our flat service fee is $14 per passenger (adults and children). Infants travel free. All payments are processed by Stripe. We never store card details.
3. Refund policy
Because reservations are confirmed within seconds of payment, we generally cannot offer refunds once a booking reference is delivered. If we fail to confirm your booking, we refund in full within 5–7 business days.
4. Reservation validity
Reservations are valid 48–72 hours from booking. Verify your booking reference on the airline's website at any time.
5. Accuracy of information
You are responsible for ensuring all passenger details are accurate and match your travel documents exactly.
6. Limitation of liability
Our maximum liability is limited to the amount you paid for your reservation.